30-day returns

At Friendly Diamonds, we are confident that you will love our products. If a circumstance arises where you feel you need to return any item from your order, we are happy to help! We offer a 30-day, no-questions-asked return policy for a full refund.

Return Shipping

For customers within the United States, we offer FREE return shipping on all eligible items within 30 days of the delivery date.
For customers outside the United States, we still offer a no-questions-asked 30-day return policy, though the customer will be responsible for shipping costs.

Return Packaging

Safe and secure packaging is a requirement for all eligible returns to ensure a safe transit. While shipping your products, it is mandatory to share the following images:

• Items inside the package (must show the merchandise being returned)
• Outside packaging (must be properly secured)

Returns are subject to approval based on the quality and accuracy of the provided images. If the images are not shared or get disapproved by our team, your package will not be insured and might lead to insecure transit. In such cases, we will not be responsible for the safety of your parcel.

How To Return Your Order?

1. Contact Friendly Diamonds Customer Service Department

• Please send an email to customerservice@friendlydiamonds.com with your order number and the word "Return" in the subject line.
• If returning an item from the United States, our team will create a FREE insured shipping label and email it to you.
• If you are returning an item from outside the United States, you may request a shipping label. The customer will bear the actual shipping cost.

2. Pack Your Order

• Ensure that the product, along with the diamond certificate and appraisal certificate, is securely packed in the original packaging box.
• For security reasons, do not write ‘jewelry’, ‘diamonds’, or other related words anywhere on the package.
• For safety purposes, please double-box your package.
• Affix the label to the outside of the larger box and drop it off at your nearest courier company location.
• Please do not use drop boxes or non-staffed locations. Obtain a shipping receipt for proof of shipment and insurance.

Refund Process

Once we receive the return parcel, our quality assessment team will inspect the item and begin the refund process. Refunds typically take up to 5–7 business days to process and will be issued via the original method of payment. For credit card refunds, please allow one monthly billing cycle for the credit to appear.

Serial Returns (Bracketing)

To ensure fairness and sustainability, we do not encourage serial returns or bracketing (purchasing multiple variations with the intent to return most of them).

Need more help? We're here to assist you!

• Contact us via email: customerservice@friendlydiamonds.com
• Call us at +1 646 9564572
• Chat with us